Policies

At Alegria Retreat, our intention is to create a safe, respectful, and transformative environment for all guests. To support this, we ask every participant to follow the guidelines below throughout their stay:

• Respect for the space and community: Treat the land, staff, facilitators, and fellow retreat participants with kindness, awareness, and confidentiality.

• Participation: All scheduled activities are optional; however, we encourage full engagement for the best retreat experience.

• Substance-free environment: Alcohol, recreational drugs, and unauthorized substances are strictly prohibited on retreat grounds.

• Health disclosure: Participants must share accurate and complete health information during registration to ensure safety and proper guidance.

• Personal belongings: Guests are responsible for their own valuables; Alegria Retreat is not liable for lost or stolen items.

• Photography and recording: To preserve privacy and authenticity, photography is limited to free time/or during activities with the consent of all individuals included.

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The specific details of each experience will be provided at the time of booking.

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3. Participation and Health

• You must be at least 18 years old.

• It is the participant’s responsibility to inform us of any medical, mental, or physical condition that may require attention or limitations.

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4. Bookings and Payments

• Reservations are confirmed with a minimum payment of 25% of the total amount, which is non-refundable.

• The remaining balance must be paid no later than 2 days before the start of the retreat.

• We accept payment via bank transfer (BRL, PEN, USD, EUR, GBP), credit card, or local digital platforms (e.g., PIX in Brazil or Yape/Plin in Peru).

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5. Limited Liability

Alegria Retreat acts as an organizer and facilitator. We are not responsible for acts of third parties, delays, accidents, illnesses, or losses during the trip.

Participation in nature-based activities involves inherent risks. The client voluntarily assumes these risks.

We recommend purchasing travel and health insurance valid in Brazil, Peru, and Colombia.

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6. Governing Law and Jurisdiction

For residents of Brazil, this agreement is governed by Brazilian law, specifically the Civil Code and the Consumer Defense Code (Law 8.078/1990).

For residents of Peru, it is governed by Law 29571 and the Peruvian Civil Code.

For residents of Colombia, this agreement is governed by the Colombian Consumer Statute – Law 1480 of 2011, along with applicable provisions of the Colombian Civil Code and Commercial Code.

In case of disputes, an amicable resolution will be attempted. If not possible, the matter will be submitted to the courts of the company’s place of registration or the consumer’s jurisdiction, as applicable.

Cancellation Policy

We understand that unexpected situations may arise. To maintain fairness and uphold the quality of our retreats, the following cancellation terms apply:

• Cancellations made 60 days or more before the retreat start date: Full credit is issued, transferable to any future retreat within 12 months.

• Cancellations made 15–29 days before the retreat start date: 50% credit is issued, transferable to a future retreat within 12 months.

• Cancellations made 14 days or less before the retreat start date: No credit or refund is available due to the difficulty of filling your reserved space on short notice.

• No-shows or early departures: No refunds or credits are granted.

All cancellations must be submitted in writing to the Alegria Retreat team.

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Refund Policy

Because our retreats require extensive preparation, limited group sizes, and pre-arranged logistics, payments are non-refundable.
Instead, we offer retreat credit as outlined in our cancellation policy to support flexibility while protecting the integrity of our programs.

Refunds are only considered in the rare event that Alegria Retreat cancels or reschedules a retreat. In such cases, participants may choose:

• A full refund, or

• A 100% credit toward a future retreat.

Please note that Alegria Retreat is not responsible for reimbursement of travel expenses, flights, or external bookings under any circumstances.

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Emergency Procedures

Your safety is our highest priority. Our team is trained and equipped to respond effectively to emergencies should they arise. Please review the following procedures:

• Medical Emergencies:

  • Notify a facilitator or staff member immediately.

  • Our team will assess the situation, provide first aid if appropriate, and coordinate medical transport to the nearest clinic or hospital if needed.

  • Guests must inform staff of any pre-existing medical conditions prior to arrival.

• During Ceremonies (if applicable):

  • Facilitators are trained to handle emotional, physical, and energetic emergencies.

  • Follow all facilitator instructions calmly and promptly.

  • If you feel unwell or overwhelmed at any time, signal a facilitator immediately.

• Natural Events / Environmental Risks:

  • In the event of severe weather or natural disturbances, staff will guide all participants to designated safe zones on the property.

  • Guests must remain with the group until clearance is given.

• Emergency Contact:

  • Emergency phone numbers and local medical facilities are posted in each accommodation.

  • A staff/tribe member is available 24/7 during retreats.

 

PRIVACY POLICY

Last updated: 2025

At alegriaretreat.com, we respect your privacy and process your personal data in accordance with:

• The General Data Protection Law (LGPD) – Law No. 13.709/2018 in Brazil

• The Personal Data Protection Law – Law No. 29733 in Peru

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1. Data Collected

We may collect the following personal information:

• Full name, email address, and phone number

• Country of residence and language preference

• Voluntary medical information relevant for safety during the retreat

• Payment information (processed through secure third-party providers)

• Browsing data and cookies

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2. Purpose of Data Processing

Your personal data is used to:

• Manage bookings and payments

• Communicate with you before and during your experience

• Ensure your safety and well-being during the retreat

• Comply with fiscal and legal obligations

• Conduct internal analysis (statistics, service improvement)

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3. Consent

By completing a form or purchasing a service, you provide informed consent for the processing of your data.
You may withdraw your consent at any time by writing to: contact@alegriaretreat.com

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4. Storage and Security

Your data is stored on secure servers protected by encryption and access control.

Only authorized personnel can access your information.

We retain your data only for the time necessary to fulfill the stated purposes or as required by local laws.

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5. Rights of Data Subjects

Residents of Brazil (LGPD):
You have the right to access, correct, delete, or transfer your data, as well as request information about its use.

Residents of Peru (Law 29733):
You may request access, rectification, cancellation, or opposition to the processing of your data through a written communication to our email.

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6. International Data Transfer

Some data may be processed by service providers located outside Brazil or Peru. In such cases, we ensure that appropriate protection mechanisms are in place.

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7. Cookies

We use cookies to enhance your experience. You may configure your browser to disable them if you wish.

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CONTACT FOR DATA OR LEGAL INQUIRIES

Data Controller: Alegria Retreat
Email: [email protected]